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The profile that makes someone say you can do that

A professional profile is not read the way it was written. Two of its surfaces do completely separate jobs, and the sentence that moves a stranger is the one they could check and never will.

How a stranger arrives at your page

Almost everything written about professional profiles assumes a reader who does not exist: someone holding your page beside a job description, comparing the two, forming a considered view of your suitability for a specific opening. Nobody does this. The real reader arrives by another route and performs another operation, and the route is worth reconstructing in order, because the page you ought to write follows from it.

Somebody has a role to fill and a date by which it has to be filled. They open a search box and type a short string: two or three words naming a capability, sometimes a place, sometimes a company they would like to take someone from. What comes back is a list, and every entry in it is a name, one line of text under the name, and a photograph about the size of a postage stamp. They scroll. They open some entries and close most of what they open. On the few that survive, they go to the part where you describe yourself in your own words, read the opening of it, and then either continue down into your history or leave. Any of that is confirmable in four minutes by typing the words somebody would use to find a person like you and watching what comes back, which is why it deserves more trust than any advice about profiles.

Now notice what failed to happen. You were not compared against a field of applicants, because there were no applicants. Nobody set your page beside a job description, and no document you have ever written was opened. The whole encounter ran on a list entry and a few lines of self description, and what it settled was not whether to hire you. It settled whether to spend another two minutes.

That is the true unit of success, and it is smaller and stranger than the unit most people write for. A profile does not win an argument. It survives a filter and earns a follow up.

Two operations wearing one page

The most careful evidence about what happens when somebody assesses a profile comes from a pair of studies in Personnel Psychology. Raters reached acceptable levels of consistency assessing applicants' skills, personality and cognitive ability from profiles alone, their initial ratings held up against ratings made a year later, and profile based hiring recommendations were positively associated with indicators of career success (Roulin & Levashina, 2019).

Two results inside that paper change how the page should be written. The first is that profile based ratings lined up with what people reported about themselves for the more visible skills, meaning leadership, communication and planning, and for extraversion and cognitive ability. The load bearing word is visible. A profile transmits what can be seen in it, and that is not the same set as what is true about you.

The second is that an itemised assessment, in which the rater works through specified elements one at a time, was more effective than a global assessment of the profile as a whole (Roulin & Levashina, 2019). Read that as a description of the object rather than of the rater. The page is not one impression but a collection of parts performing separable jobs.

Almost nobody writes one that way. Most profiles run as a single act of persuasion, the same voice carrying from the line under the name to the last bullet, and the two surfaces that matter most are not doing the same job at all. How many parts there are is itself a research question, and a comparison of 288 profiles across three occupational groups found ten of twenty one profile variables differing significantly between them (Zide et al., 2014), which is one reason generic profile advice so rarely fits a particular field.

The headline is a retrieval surface

The line under your name is the only sentence of yours that appears in the list. Everything else is invisible until somebody has already chosen you out of a column of other people.

That position fixes what the line can do, and it can do two things. It has to be findable, which means carrying the words a person would type when looking for someone who does what you do, in their vocabulary rather than your last employer's. And it has to be placeable, which means dropping you into a category the reader already holds, fast enough for them to decide whether it is the category they are hunting in.

It cannot carry evidence. There is no room, and evidence in that position arrives before the reader has anywhere to put it, so a striking fact about your work read by somebody who does not yet know what kind of worker you are lands as noise.

So the failure modes of a headline are not dullness and modesty, which is what most advice addresses. They are being unfindable and being unplaceable. A line stating an ambition rather than a function fails both at once, since nobody searches for an aspiration and nobody holds a category shaped like one, and the same goes for an internal title only the last company used, because nobody types Level Four Delivery Partner into a search box.

The summary is a verification surface

The section where you describe yourself in your own words does the opposite job, and the evidence comes from a study nobody wrote for the purpose.

Researchers had 119 participants build a résumé in one of three settings: a traditional offline résumé, a private LinkedIn profile, or a publicly available LinkedIn profile. Publicness did not change how often people were deceptive. It changed what they were deceptive about. Compared with traditional résumés, the public profiles were less deceptive about the information that counts most to employers, meaning prior work experience and responsibilities, and more deceptive about interests and hobbies (Guillory & Hancock, 2012).

That is a finding about writers, and it is worth leaving it there. What publicness changed was where the inflation went: the material anybody could check got written more carefully, and the material nobody could ever check absorbed what was going to be inflated anyway. The study did not ask how a stranger weighs those two zones, and nothing here needs it to. It establishes something narrower and more useful, which is that checkability does its work at the moment of writing, on the writer, before any reader is involved at all.

This is where the summary earns its place. It is the one part of the page where you supply, in your own sentences, material that could be put to a question, and that is a different job from the headline's, in a different register.

Why an adjective cannot carry this

The account of why some sentences can be checked and others cannot is older than the platform. Semin and Fiedler proposed a four level classification of the terms we use to describe people, running from concrete to abstract: descriptive action verbs, interpretive action verbs, state verbs, and adjectives. Across three studies they found a systematic relation between where a sentence sat on that scale and several of its properties, among them how enduring a quality it attributed and how far it could be verified or disputed. Their statement of the verifiability gradient is unusually blunt. With a descriptive action verb, an observer should have no trouble verifying the content of the sentence. With a state verb, the only person who can attest to its truth is the person it refers to. And the ascription contained in an adjective sentence is, in their words, in principle completely open to debate (Semin & Fiedler, 1988).

Now read a summary written in adjectives. Strategic, collaborative, results driven. Each is a sentence in principle completely open to debate, which is the technical way of saying that a reader has no operation available except to agree or not, and no grounds for either. Such words feel weightless because they sit at the level of description carrying the least verifiable content, and a reader deciding whether to spend another two minutes has nothing to work with.

The upgrade is not a stronger adjective. It is a different level of the scale: not strategic, but the thing you did that a strategic person would do, described as an event with a verb in it.

The checkable claim

That gives the instrument this article exists to hand over, and it needs a name. A checkable claim is a sentence about your work that a stranger could put one specific question to and receive an answer from. Not a claim that has been checked, and not one that is likely to be. A claim with the property of being checkable.

The test is a single move, quick enough to run on every line of a page. Read the sentence and try to name the one question a stranger would ask in order to check it. If the question names itself immediately, you have a claim. If the only question available is some version of asking in what way, you have an adjective wearing a claim's coat.

Two things stand behind the property, and they do different jobs. The first says what verifiability is and how reliably it can be told apart. The second says why a reader would weigh it.

The first comes from a meta-analysis of the verifiability approach, a line of research on the properties of statements rather than on job applications. Across twenty studies covering 1,532 people, truth tellers gave more verifiable details than liars at an effect size of g equal to 0.42, and the proportion of details that were verifiable discriminated slightly better at g equal to 0.49. Unverifiable details, across fifteen studies, did not discriminate at all. The authors report good potential and ask for field studies and replications before the approach is leaned on heavily (Palena et al., 2021). What carries over to a profile is a fact about sentences rather than a fact about readers. Verifiability is a property a statement either has or does not have, it can be coded consistently enough to be measured across twenty studies, and where these researchers looked inside unverifiable detail for information they found none. That is a reason to prefer the sentence that has the property when you are the one writing it. It is not evidence about what a stranger does with your page, and this article does not ask it to be.

The second is the mechanism. Signalling theory describes a situation where two parties hold different information, one chooses what to communicate and the other how to read it, and two characteristics it weights heavily are the cost of producing a signal and its observability to the receiver (Connelly et al., 2011). A checkable claim is expensive in the only currency the reader cares about, since you have to have done the thing and be willing to be asked about it in a room, while its checkability costs nothing to observe. Expensive to produce and cheap to observe is the shape of a working signal, and it is why such a sentence carries weight without anybody making a phone call.

Three profiles, rewritten

A water treatment engineer at a mid sized municipal utility opens her summary by calling herself a dedicated professional committed to public health outcomes. Nothing there can be confirmed or questioned. The rewrite: she traced a recurring taste complaint in the north district to a seasonal reservoir turnover nobody had connected to it, and moved the sampling schedule so the shift was caught before complaints began. The question names itself, and she would enjoy answering it.

A hospital pharmacist says he has extensive experience in medication safety and a passion for patient care. The rewrite: he rebuilt the way high risk infusions were labelled on his ward after two near misses traced back to the same ambiguous abbreviation, and wrote the standard the other three wards took up the year after. The question a stranger would ask is which abbreviation, and it is one he would be pleased to answer.

A freight dispatcher moving into operations calls herself a results oriented logistics professional with strong communication skills. The rewrite: she worked out that the depot's late departures clustered on the two mornings a week when the yard crew and the loading crew changed shift at the same hour, and staggered the changeovers by forty minutes. The claim is small, and it is the only sentence on any of these three pages that somebody else in the same job could not have written.

What the rewrites share is not length and not achievement. Each names an event with a verb in it, a situation specific enough to be pictured, and a consequence, and each hands the reader a question. None needed a number, and none named an employer, a client or a system.

The argument against, four ways

There is nothing checkable in what I do. This is nearly always a confusion between checkable and impressive. Noticing that late departures cluster on shift change mornings is not impressive, and it is completely checkable, which is the property that matters. Work resisting the treatment is work described at the level of the function rather than the week, and almost all work can be brought down a level.

I cannot name the employer, the client, the system or the number. You do not have to. A claim is checkable when its subject is an event that occurred and a reader can conceive of the question, and none of those four is required for that. Every identifying detail has already been stripped out of the three rewrites above, and all three still invite one.

This is simply advice to use keywords. For the headline, in large part, yes, and the argument is that the headline should do that and nothing else. The error being aimed at is loading the headline with evidence and leaving the summary to carry the ambition, and those two surfaces get written in each other's register far more often than either gets written badly.

Nobody reads the summary. Some do not. Those who use these pages reach judgments with measurable consistency and some validity, and itemised reading beats a global glance (Roulin & Levashina, 2019). You cannot know which kind of reader has found you, and the one most likely to go past the list entry is the one with discretion to do something about you.

The sentence you would be glad to be asked about

Almost nobody will ever check a checkable claim. What they do instead is ask, and the asking is the entire point.

So the practical move is small. Take one job you have held, write three sentences about specific things that happened inside it, and under each one write the question a stranger would ask in order to check it. Where the question comes instantly, the sentence belongs on the page. Where you have to invent a question, you have written an adjective and can see it clearly for the first time.

Then read the three questions on their own, without the sentences above them, and ask whether they are questions you would be pleased to spend twenty minutes on. That filter operates on you rather than on the reader. A page assembled from claims you would enjoy being asked about produces a particular kind of first contact, and you will recognise it when it comes, because the message from a stranger opens with a question about one week of your working life instead of a request for your résumé.

References

  1. Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39-67.
  2. Guillory, J., & Hancock, J. T. (2012). The effect of LinkedIn on deception in resumes. Cyberpsychology, Behavior, and Social Networking, 15(3), 135-140.
  3. Palena, N., Caso, L., Vrij, A., & Nahari, G. (2021). The verifiability approach: A meta-analysis. Journal of Applied Research in Memory and Cognition, 10(1), 155-166.
  4. Roulin, N., & Levashina, J. (2019). LinkedIn as a new selection method: Psychometric properties and assessment approach. Personnel Psychology, 72(2), 187-211.
  5. Semin, G. R., & Fiedler, K. (1988). The cognitive functions of linguistic categories in describing persons: Social cognition and language. Journal of Personality and Social Psychology, 54(4), 558-568.
  6. Zide, J., Elman, B., & Shahani-Denning, C. (2014). LinkedIn and recruitment: How profiles differ across occupations. Employee Relations, 36(5), 583-604.
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